Dear Ms Graveyard Gyspy,
Thank you for your email. I have had a thorough read of it, thank you. From your comments I see why you are disappointed with this book. I will be passing your comments on to Sharon Brant, as well as other members of staff, as the points you have made can be put to good use.
As you are so disappointed with this book, I am happy to offer you full refund, if you would like. In the case you would like a refund, please return the book to:
Rowan
etc…
with a small note saying it who it is from.
If I can be of any further assistance please do not hesitate to contact me.
Kind Regards
Sarah Nolan – Bell
